We are bound by and comply with the Australian Privacy Principles provided by the Privacy Act 1988 (Cth).
The Type of Information Collected
Personal information and sensitive information collected will be referred to as “Information”.
Personal information we collect may include, but is not limited to:
contact details including phone numbers, postal and/or residential addresses and email addresses;
dates of birth;
any other personal information that is provided through a website belonging to us or as otherwise requess or provided by you.
We may also need to collect sensitive information. In referring to sensitive information, we refer to, but are not limited by the following categories:
If we receive your Information from third parties, we will protect it as set out in this Policy and take reasonable steps to ensure you are aware that we have collected the Information about you and the circumstances of the collection. If you provide us with third party personal information then you warrant to us that you have the third party’s consent to do this.
Purpose of Collection
We will not collect Information unless such information is reasonably necessary for the purposes of:
contacting and communicating with you;
assessing whether we are able to provide our services to you;
conducting the effective management of our business;
internal record keeping and analysis;
for market research, business development and marketing, including direct marketing;
We collect Information from individuals at the enquiry stage when an enquiry is made so that we can identify and assess whether we are able to supervise in that individual’s situation. We also collect all Information that is necessary to effectively conduct supervision.
Method of Collection
In most circumstances, we will collect Information through completed forms that have been provided to us, and telephone conversations. Often, in the context of providing our services, we collect Information from external professional sources (i.e. law firms and other legal parties).
The Information that is provided to us is stored on computer and paper based files as appropriate. We endeavour to keep all Information safe by taking all reasonable precautions to protect Information from misuse, loss and unauthorised access, modification or disclosure.
Information may be accessed by personnel within iSupervise. All personnel are bound by the same confidentiality laws and standards that govern the legal profession within Australia and comply with the Australian Privacy Principles.
At the conclusion of a supervision matter, we keep files for a minimum period of 7 years from the closure of the matter unless we are instructed to the contrary.
How we handle Information
We will not disclose Information to third parties without your consent, unless it becomes necessary to lessen or prevent a serious and imminent threat to life, health or safety or unless we are otherwise compelled by law or subpoena.
Disclosure of Information
We may disclose the Information:
for the purpose of providing information, products, services or marketing to you;
to credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided by us to you; and
to third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct mail or digital marketing to you.
We may also be compelled to disclose Information by law, for example, under court orders or statutory notices to produce documents under subpoeanas.