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Welcome to iSupervise
Supervised contact services are professional organisations that facilitate and oversee visits between a child and a parent they do not reside with, typically due to separation or divorce.
Sometimes, supervised contact is necessitated by a lack of trust between parents or potential risks to the child, particularly in cases of alleged or confirmed abuse.
We also assist with reuniting children with parents after prolonged periods of separation, helping to facilitate these reunions in a safe, comfortable, and enjoyable manner.
In addition to this primary service, we also extend our supervision to clients of the Department of Communities and Justice (DCJ) and oversee visits between foster carers, guardians, and biological parents.
Services
SUPERVISED VISIT
Our offsite visits are a safe and supervised time where a parent or significant person in the child’s life may visit and build a relationship with the child.
iSupervise takes 15 minutes alone with the child for a familiarisation /child orientation session before any service commencement in every instance.
SUPERVISED CHANGEOVER
We facilitate changeovers between parents/guardians. Our changeovers consist of one parent/guardian dropping off the child at the drop off location and leaving the site. The second parent/guardian collects the child after 15 minutes.
TRANSPORT
Our transport service is a great way for children to move from house to house in a stress-free, drama-free environment. Children are driven by our staff in age-appropriate child seats.
Tailored Contact
Our existence is rooted in providing a safe and supportive environment for supervised visitations tailored to parents’ needs. Contact us for tailored contact consultation.
How It Works
Step 1: Schedule Your Visit
Agree on the date, time, and location of the visit with the other party.
Step 2: Complete your form
Step 3: Confirmation
Step 4: Intake calls
Step 5: Visit
Show up at your appointment time
Diverse Visitation Options
At iSupervise, we offer a private offsite service, deploying supervisors to locations convenient for both parents. This approach offers several advantages:
- Reduced travel time for parents, allowing them to maintain their usual routines.
- Familiar and comfortable environments for children, such as local parks or play centres.
- Flexibility for residential visits, accommodating the needs of young children or varying weather conditions.
Tailored Visit Schedules
As a private offsite service, we customise visit schedules to suit the needs of both parents and children. Visits can take place in public settings or at the visiting parent’s residence, with flexible drop-off and pick-up arrangements.
For parents without transportation, we provide transport solutions, including options for adverse weather conditions.
Comprehensive Reporting
Following each visit, our team prepares detailed contact reports, also known as court reports, outlining notable events and conversations. These reports are provided to parents within seven days of the visit, ensuring transparency and accountability.
Special Considerations for Babies
Ensuring Comfort and Safety
We understand the delicate nature of visits involving babies, particularly those living with their mothers. Our no-contact visits ensure the comfort and safety of all parties involved, with arrangements made to accommodate the attachment between babies and their mothers.
At iSupervise, we pride ourselves on providing
Qualified supervisors, many with legal training, ensuring professionalism and sensitivity during visits.
24-hour support and parenting services to assist families in navigating co-parenting arrangements and fostering positive relationships.
Tailored visits to meet the unique needs of each family, with personalized support throughout the process.
Full court reports delivered promptly via email.
Membership with the Australian Children’s Contact Services Association and Supervised Visitation Network, ensuring adherence to industry standards and guidelines.
Whether you’re facing separation, divorce, or other family transitions, iSupervise is dedicated to supporting you every step of the way. Contact us today to discover how we can facilitate positive family connections.
Testimonials
“You and Stephanie were so understanding and easy going, a breath of fresh air.
“You and your team really made it easy for me to focus on what’s important, and that is building the relationship back up with my son. Just to hear the words “Dad” come out of my son […]’s mouth yesterday, is something that I cant put in words but the feeling I guess would be like winning the lottery, ha ha“
“Mary and Jonathan are very professional and kind . Mary is very knowledgeable and very helpful.”
“Unbelievably brilliant at helping families reconnect, always looking out for the children. Big thanks for the efforts and considerations given to our situation and would highly recommend to anyone looking for high conflict resolutions 10 out of 10 service!“
“Mary gave an amazing service during a very difficult and stressful time and was very flexible. I highly recommend her and her service.”
When my lawyer first explained supervised visits to me, I was extremely concerned on the potential negative impact they could have on my young child. My lawyer reassured me that the only supervision provider she recommends iSupervise stating: “Mary runs a tight ship, do not worry”. As usual, My lawyer was right. From the first time I nervously called Mary to introduce myself I was left feeling completely comfortable and confident she would ensure my little man would be totally OK. This is exactly what they ensured. My son would come back from visits saying “Adrian helped me with my scooter” or “Rita pushed my bike” – these little things were so nice to hear as it shows they really did care and helped when appropriate. Little did I know supervised visits could be held at my child’s local, familiar and favourite park or any location of his dad’s choice – this was perfect as to my child it was just another visit to his favourite park to play. The flexible, professional and child focused approach iSupervise adapts is why I would recommend anyone no matter what your circumstance to consider iSupervise as your provider.
“I have been using Isupervise for supervised visits since the beginning of the year.
I can honestly say that the staff is an absolute delight to work with. Very patient with the children. Honest open and fair.
The children enjoy there company and they always try’ to make the visits engaging and fun.
Isupervise uses every ounce of there extensive knowledge in this sector which lets be honest, can sometimes be extremely stressful. They make every interaction personable and engaging to mine and the kids situation.
After using and speaking to several other services that couldn’t facilitate the complexity of our situation. I’m extremely thankful that my faith has been restored in people who genuinely want to help a bad situation a memorable one in a good way.”
Associations
Blog
Handy Resources
Public Contact Centres in Sydney
CAMPBELLTOWN CatholicCare 35 Coirdeaux St. Campbelltown NSW 2560 02 4628 0044 ContactMSH@catholiccare.dow.org.au www.catholiccare.dow.org.au Notes: Weekdays only PARRAMATTA Western Sydney Community Legal Centre Central West Contact Service 13 Marion Street, Parramatta...
Helping Your Child Prepare for Supervised Visitation: A Guide for Divorced Parents
Separation or divorce can be a challenging time for families, especially when children are involved. In situations where supervised visitation is necessary, it's crucial to prepare your child for these visits to ensure their emotional well-being. We will provide you...
Supervised Visitation: Essential Preparation Tips for Parents
Supervised visitation can be a challenging and emotionally charged aspect of the divorce process for both parents and children. However, with proper preparation and a focus on the well-being of your child, you can navigate supervised visitation with confidence and...
Frequently Asked Questions
Learn How it Works!
Where do I have my supervised visit?
We are on offsite supervising service, which means you can choose the location where the visit will take place.
We have a list of suitable and unsuitable locations around Sydney, which we send you when booking.
Suitable sites include fast-food restaurants, parks, libraries, movie theatres, zoos and aquatic centres, bowling alleys, shopping centres, restaurants and art galleries.
When choosing a location, make sure the location has;
- A wet weather option onsite or nearby
- Bathrooms
- Cameras, if required. iSupervise will inform you when surveillance locations are required for your visit.
Usually, the contact visit remains in one location the entire time. Parents drop off the child/ren and pick up the child/ren from the same place.
We offer alternate arrangements such as handover locations in the middle of the parties. We can also transport the children from one person’s home to the visit location.
Where can I find supervised children’s contact services or centres in my area?
You can find a list of supervised children’s contact services at the Australian Children’s Contact Services Association’s (ACCSA) Online Directory here.
Who pays for supervised visits?
Payments are generally either split equally between parents or paid by one parent. Court orders will usually specify who is responsible for the fees associated with contact services. If you do not have Court orders, this will need to be agreed on.
How do you introduce yourself to children at the start of the visit?
Before the first visit, children are given time to familiarise themselves with the supervisor and the location of the contact visit. Depending on the child/ren’s age, the supervisor will speak to the child to ascertain their views, anxieties and wishes about their contact and what they should expect.
The supervisor will;
- Bend down to the child’s level
- Address the child by name
- Introduce themselves
- Discuss the location of the visit and the plan for the visit
How much do supervised visits cost?
Concerning costs, contact services are split into two categories, government-funded services, and privately-operated services.
Government-funded services are subsidised and overseen by the government. There is usually a waiting list for these services, and visits are limited to children’s centres and playrooms. Even though government services are subsidised, some may charge a reduced fee.
Privately operated services are businesses that do not have government subsidy support. These services usually charge for visits at an hourly rate. Many private contact services also charge fees for transport and report writing. Make sure you check the service’s price list and ask for quotes that are inclusive of all fees, including GST, to have an idea about how much the visit will cost in total.
Sometimes, parents may book contact services with private providers while they are on the waiting list for the government-funded services.
Please refer to our price list for our current costs.
What happens if my child/ren is removed or abducted during a supervised visit?
Where a child is removed during a supervised visit, our staff immediately notify the resident parent and provide that parent with information and support.
If the supervisor has concerns about the child’s welfare, then the supervisor will call the police.
What happens in an emergency?
In emergencies, if the event is not life-threatening, the supervisor will call the resident parent or guardian. If the parent or guardian cannot be reached, your emergency contacts may be contacted if appropriate.
If emergency services are needed, the supervisor will be responsible for making decisions regarding the care of a child until emergency services or the resident parent arrives.
Can I cancel my appointment?
If you would like to cancel, please let us know at least 24 hours before your visit. We do charge refund fee for cancellations by any party as follows;
- More than 24 hours before your visit: 20% of the invoice
- Less than 24 hours your visit: 50% of the invoice